How good is Maingear's support?

[grgilbert]

For anyone trying to work out if these guys actually support their customers how they profess to I just wanted to give my experience.

I have a Maingear laptop and now a hot Desktop too, anyway ...

There I am on a Saturday morning working away and I get a hard disk crash, which clearly ***** on a systems that's only a few weeks old. The cool thing is the way they recommended and configured the RAID it's not as if I would lose any data so there was no real stress issue on my side.

After calling them up to let them know, remember this is Saturday, one of their techies turned up at my house with new enterprise drives about 40 minutes later, replaced the dead one and got everything up and running in literally a few minutes.

Okay so I live relatively close to their main office and it's doubtful they should have been as responsive as this but seriously ... would any other company have got close to giving someone this kind of service.

It wasn't nice seeing a hard disk crash but was amazing to see how responsive Maingear were.

[LegacY]

that was nice of them and this wasn't the first time I heard stories like this.

The only problem here is that you didn't give him dinner and a hug as a thank you but I am sure they are okay with that :)

[ChrisMorley]

We don't need dinner or a hug for fulfilling promises to our customers. ;)

We are very appreciative of Mr. Gilbert's repeat business and trust in our support. We were all frustrated at the issues he had with his machine, but are very satisfied that we were able to deliver in the end.

Plus he has very fine tastes in bicycles. ;)

[Gus]

Thanks for all the support!

[MoonGear]

I don't think they could get to my house in 40 minutes. But I still feel their support is world-class.

[tdd]

I don't think they could get to my house in 40 minutes. But I still feel their support is world-class.
Well, if they can't get to mine in 40 min, fuhgeddaboudit!