Torgo
07-30-2011, 01:32 PM
Since I have gone through the full experience I thought I should share.
The Order: The advice that I received from Rapheal (?) was top notch, no hard sell, no needless upgrades that did not add value. I had a relatively clear idea of what I wanted and we just worked to tweak it a bit. The price I had worked out prior was the almost exact amount I ended up spending.
The Build: Here is where they lost a few points. My order was about 2 weeks delayed, that turned out to be not a huge deal as my work kept me busy, truthfully it probably was beneficial. Where the confusion started was the email notification system, it seemed like I only received every other notification (but not the available for pickup one). Was I contact them Maingear was responsive and let me know that it was available for pick up. My advice, less notifications more accuracy. I did not need to know every step in the process, just when you start and when you finish (and of course if there are any issues along the way).
The System: After picking up the system, I un-boxed at home. Everything was meticulously packed and the system and information was laid out in a logical manner. The system is solidly build and neat and clean on the inside. I was a bit disappointed the freebie game was no where to be found. :(
The Performance: I have only been able to muck around with it a bit, but holy cow. I had been worried about the system noise (being close to my little daughters room), but I can hardly tell when it is on. The OS on SSD is incredible with startup's of less than a minute. And the performance in game has been incredible.
So far, overlooking a few hick ups it has been a great experience. If you are sitting on the fence, as I was for a while, I would say give it whirl. Every person that I have dealt with at Maingear has been top notch, from the order to the pick up. That is I would say the challenge, can they maintain this (from what I have experienced) high level of customer care. It was the reason why I became interested in them in the first place. The real test will be when the first issue occurs, which the laws of probability say it will happen, can they continue their level of customer care.
The Order: The advice that I received from Rapheal (?) was top notch, no hard sell, no needless upgrades that did not add value. I had a relatively clear idea of what I wanted and we just worked to tweak it a bit. The price I had worked out prior was the almost exact amount I ended up spending.
The Build: Here is where they lost a few points. My order was about 2 weeks delayed, that turned out to be not a huge deal as my work kept me busy, truthfully it probably was beneficial. Where the confusion started was the email notification system, it seemed like I only received every other notification (but not the available for pickup one). Was I contact them Maingear was responsive and let me know that it was available for pick up. My advice, less notifications more accuracy. I did not need to know every step in the process, just when you start and when you finish (and of course if there are any issues along the way).
The System: After picking up the system, I un-boxed at home. Everything was meticulously packed and the system and information was laid out in a logical manner. The system is solidly build and neat and clean on the inside. I was a bit disappointed the freebie game was no where to be found. :(
The Performance: I have only been able to muck around with it a bit, but holy cow. I had been worried about the system noise (being close to my little daughters room), but I can hardly tell when it is on. The OS on SSD is incredible with startup's of less than a minute. And the performance in game has been incredible.
So far, overlooking a few hick ups it has been a great experience. If you are sitting on the fence, as I was for a while, I would say give it whirl. Every person that I have dealt with at Maingear has been top notch, from the order to the pick up. That is I would say the challenge, can they maintain this (from what I have experienced) high level of customer care. It was the reason why I became interested in them in the first place. The real test will be when the first issue occurs, which the laws of probability say it will happen, can they continue their level of customer care.