New Zealand

[Ivant_]

Hey. After reading the impressive reviews of you at [H] Consumer I'm really interested in purchasing a system from you. (haven't decided which model yet). Only problem is i live in New Zealand. Do you ship there and how much would it approximately cost? Would you be able to set the power supply voltages to New Zealand ones so my comp doesn't blow up when it gets here? :P And lastly I have a Mastercard, can I pay using that or?

[theDreamer]

Currently they do not ship overseas, other than Canada I believe.
Though there have been a few people who have shipped it to X place in the states and then had it sent over seas, problem is then you are really on your own for support. Now you have the forums here and such and email, but shipping it back and worth would be a weeks and cost a lot.

Also, I am unaware of the power voltage settings that would have to be setup for it to work properly, aka not blow up, but I am sure there is something on the internet to see how to do that.

I am sure they would take a Mastercard.

[ginfan]

You may want to check on technology export laws as well. I'm guessing New Zealand is on the ok to export list, but I gave up assuming common sense rules any type of bureaucracy a long time ago.

[Ivant_]

I was just told by email they don't ship internationally. That's so unfair! :( Alienware, Falcon-NW, Velocity Micro and Voodoo all ship internationally, why cant you? Can't you make an exception? I would be the only one in New Zealand with one of your PC's. :P

[spincut]

Being in New Zealand though, is this really the first time you've had trouble getting something shipped to you? (since it is a bit far for most places aside from Australia).

3 of the 4 companies you listed though have some sort of larger and more global distribution network backing them these days so they are able to ship to more destinations (not sure about Falcon though, albeit i'm sure they've grown a little more beyond botique in recent years). I dont think that's necesarily a good thing though, since it makes it harder to maintain a certain level of quality and personability.....although i think amongst them Falcon has probably done the best at retaining its quality through growth.

[Ivant_]

I have Alienware PC shipped all the way from Ireland to here with no shipping damage or anything. We have UPS and FedEx in New Zealand, I don't see what the problem with the shipping is? Can someone at Maingear reply to this post and tell me if you will or won't ship to NZ considering we have FedEx there which is what you use. I mean sure I understand, some countries dont have fedex or even ups so it would be very hard to ship to them, but NZ has those so it shouldn't be a problem.

My second choice if you don't want to ship to me would be Overdrive PC, but I still really like you a little better than them so I really want to buy a PC from you over anyone else.

[theDreamer]

I am not with MG, and also Plan1x who comes to the boards is in Europe currently, but an email might get you the same answer.

About the delivery that I know of, requires much more than shipping in the US/Canada. Packaging has to be altered for plane flights overseas, the different power are things that have to be considered, along with X costs of how much it takes and if the business can handle it.

I am sure they could, but the cost to ship maybe beyond what MG is ready to expand to. Small steps lead to better business.

[Ivant_]

Maingear DO ship internationally, I just added a pc to my cart and chose New Zealand from the drop down menu and it gave me two options for shipping:

International Priority
International Economy

Then it asked me for my credit card. I'm confused now lol, a staff member said you don't ship internationally but your site says you do? :?

[Ivant_]

I just placed my order for an ephex system and entered my cc details, omg im so excited! :D Hopefully I won't get an email saying "sorry sir we've made a mistake on our site, we can't ship this to NZ" or anything like that LOL.

[RottynDawg]

I would highly recommend calling them Ivant...especially considering the money involved.

Welcome to the boards...curious to see how this all plays out for you :)

[Eternal]

Good luck getting your system Ivant. Like other people have mentioned if it doesn't end up working out you can always send your computer to someone in the states that you know/trust and then have them mail it to you. The downside being if you ever have to send your computer back...it could be costly. However you would still get all the fantastic phone/email/forum support that MG gives. Let us know how it goes!

[theDreamer]

That is definitely something new, I would call or send a few emails to the company to verify this. Though if they are doing this now that is a great step for Maingear in expanding their market since there have been many (not a lot) of interests about shipping internationally.

Keep us updated, and I hope things work out for the best.

[Ivant_]

Maingear haven't replied to my email yet... whys it taking so long?

[theDreamer]

It was the weekend here when you sent the email, it is currently now 9 central, 10 for them AM on a Monday so they might be getting in and reading through currently.

What is the time difference from New Zealand to the US?

[blindem]

New Zealand is 16 hours ahead of US east coast, so at the time of this posting, it's approximately 2:50 am, Tuesday, Aug 14 there.

[jbrown]

New Zealand is 16 hours ahead of US east coast, so at the time of this posting, it's approximately 2:50 am, Tuesday, Aug 14 there.

wow! im here in missouri where it is Monday, Aug 13, 6:24 p.m. right now

[Ivant_]

Bad news. I just received an email saying my order has been cancelled because they don't ship internationally because of insurance and merchant agreement blah blah. it was just a one line generic email too, was expecting more from maingear. Why would they let you choose what country you want your system shipped to and offer International Economy/Priority Fedex shipping when they cancel your order after? Talk about misleading. Overdrive pc it is I guess.

[theDreamer]

Might be a website problem they recently did a total make over of their website so it could have been an option that was just left on that needed to be turned off.

Sorry to hear they do not do it, but for a smaller company it is difficult to expand beyond certain limits, and you do not want to attempt it to soon or risk a major problem or worse shut down.

[RottynDawg]

Sorry to hear that Ivant. May your Overdrive PC serve you well...

They likely get many requests per day regarding International shipping so don't feel bad about getting a generic response. There have been a few people ask here on the boards so I can only imagine how many ask via e-mail...especially considering the time zone differences.

[blindem]

That's too bad, Ivant. :(

It does kind of make some sense though. MG really is a small boutique, and I would imagine it's beyond their resources to handle all of the things that would have to be handled to do international business as well. While that sucks for people like yourself, who don't get to take advantage of their great product, it probably makes their lives easier.

I think someone else suggested it earlier, but you could always try to get a friend or associate in the US to place the order and then mail it to you, though I imagine that would make support (etc.) rather more complicated (and without looking at their service/support legalese, there's always the potential it could invalidate the warrantee as well -- I don't know this as a fact, but it's always possible).

Anyway, if you go with Overdrive, good luck. Sorry it didn't work out for you here.

[Charly Brown]

Maingear's web site is certainly working strangely. In my case, I ordered my prelude last Saturday and according to the shipping options I would get my computer today :?: I knew this was not true as I read about their 15-20 days building time, but the website is missleading, and that shouldn't be. It can confuse many and certainly will affect their customer service reputation. I talked to them over the phone yesterday and let them know about this issue

[Plan1x]

Maingear's web site is certainly working strangely. In my case, I ordered my prelude last Saturday and according to the shipping options I would get my computer today :?: I knew this was not true as I read about their 15-20 days building time, but the website is missleading, and that shouldn't be. It can confuse many and certainly will affect their customer service reputation. I talked to them over the phone yesterday and let them know about this issue

Hey everyone, back from my Euro-trip.

I see that this thread has died a few days ago, but a few things must be acknowledged.

The system we use unfortunately does not allow us to list Canada as a shipping option unless we have all international shipping options open. Therefore, we are stuck with a drop down menu that list all countries. Our web team knows about it but I believe they are backed up with a long list of things.

As for the system telling someone that the system should ship next day when an order is placed, is not a mistake. It is just be misinterpreted. Our policies and our website all state that we have a 3 to 4 business week wait time. The order process gives you a hypothetical reason to understand how quickly a package would arrive to your door step if you chose that option. For example if the system shipped today 8/20 and you choose overnight shipping you would receive it 8/21.

[Charly Brown]

Hey Plan1x,

I can see you had a good time in Europe. I go there often, either for work or to visit family. It is something really different than the US to visit. For living, well, I have my own opinions. But everybody that can, should visit it, I agree

Now about the shipping time. I still think is misleading but it seems that the only one that found it misleading was me :P , so no issue there. Also, I suggested the Order Status link should be more useful (adding something like “building”, “testing”, etc) but then as it seems that the only one having that issue with the Order Status link was me, I guess is not an issue either. I am amazed how patient people can be while waiting for their system. On my side, I’ve been on the edge since I ordered my Prelude!

It’s maybe I’m new to MG and I am not that familiar with the way the company works. Those two suggestions are things I’ve seen in other websites, that I believe enhances the customer experience, but not musts. Other tan that, I think your website is great, very simple and fast, without that fancy stuff some websites put that what they do is slow you down and confuse you

[Plan1x]

Thanks Charly Brown,

We appreciate the feedback. Sometimes we see many things that need to be taken care of, but being that we are not a huge company, we have to decide what is the best order to handle situation. Unfortunately this way some minor details are left unattended longer, but hopefully will get fixed. I can assure you that we are working hard to make changes and to keep evolving MAINGEAR to be the best in the industry, but to that only time will tell. You are not the only one with the product cart issue, and it has been noted.

[Ivant_]

I might actually still be able to get a maingear pc. Theres a NZ owned service in the US who ship stuff you can't get in nz from the US back to New Zealand for a fee. So maingear would send my pc to them (they're in la) and then they would send it to me. What I need to know is how much does a high-end maingear pc weigh? Because I think they only do stuff up to 30kg or something.

I decided not to buy an overdrive as velocity micro bought them out and also after reading how one customers pc arrived literally in pieces lol.

[Trashman00]

I decided not to buy an overdrive as velocity micro bought them out and also after reading how one customers pc arrived literally in pieces lol. Quoted by Ivant'. I decided not to go with overdrive for the same reasons. The wait times were ridiculously long as well. I was going to just do an upgrade with them before buying my maingear but I decided it wasn't worth the risk shipping my pc and worrying if I would get it back in one peice. One thing I will say in overdrives favor is the machine peformed really well. Whenever I had a problem support took really good care of me. Today I believe Overdrive isn't able to provide this same service. Maingear seems to be the better choice. Hopefully we chose well!!!

[Plan1x]

[quote="Ivant_"]I might actually still be able to get a maingear pc. Theres a NZ owned service in the US who ship stuff you can't get in nz from the US back to New Zealand for a fee. So maingear would send my pc to them (they're in la) and then they would send it to me. What I need to know is how much does a high-end maingear pc weigh? Because I think they only do stuff up to 30kg or something. [quote]

Wouldn't be the first time a service was used like this with us. Ivant give me a pm and I will further assist you with some possibilities. We can discuss weight and options.